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Nivea Haus
Located in Grand Hyatt Hotel, Dubai, UAE

My first name is:   Kathryn

Spa reviewed
Name of the Spa: - Angsana at the Montgomerie Golf Club
Location (city and country): - Dubai, UAE
Their website address is: - http://www.angsanaspa.com/dayspas/montgomerie/index.htm
The date of my Spa visit was: - Nov 8, 2008

This spa is in the cost category of: Moderately expensive

This spa is characterized as a boutique with limited but high quality services.

When I said that I would be reviewing the spa quality for TheSpaReview, the reaction was... 
you need to get permission to do that, but they didn't understand how TheSpaReview.com works. It would be like saying a customer couldn't book a treatment! I'm still negotiating to meet the manager.

The nine different categories are combined in the list below.
a. Information for potential customers    b. Booking                           c. Arrival         
d. Personnel                                                 e. Facilities                           f. Changing room
g. Services                                                   h. Treatments                       i. Policies and enforcement

a. Both print and online information are available.  .......................................................................... YES
a. Information is complete, accurate and current.  ........................................................................... YES
a. Inquiries are answered promptly and courteously.  ..................................................................... YES
b. Requests are answered promptly.  ................................................................................................. YES
b. Efforts are made to be flexible. Choices are available.  .............................................................. YES
b. Guests are invited to come early and enjoy the facilities.  .......................................................... YES
c. First impressions are warm, relaxing, enticing.  ........................................................................... YES
c. First contact is welcoming, calm and quiet.  .................................................................................. YES
c. Appropriate and necessary medical questions are asked to protect guests.  ........................ YES
c. Waiver of liability forms, protecting the spa, are kept short and clear. ...................................... YES
d. Staff are trained and certified where possible.  ............................................................................. YES
d. All staff are quiet at all times.  ........................................................................................................... YES
d. All staff are eager to assist and focused on customer satisfaction.  ........................................ YES
d. Guests are asked about gender preferences re: who will provide treatments.  ......................YES
e. Design and decorating theme are appropriate and consistent to the location.  ..................... YES
e. Ambiance is warm and restful.  ........................................................................................................ YES
e. Sound includes ambient music and no noise, preferably running water.  ............................... YES
e. Fresh water, tea and light snacks are available.  .......................................................................... YES
e. There is a room for quiet relaxation, with recliners and blankets.  ............................................ YES
e. A quiet eating space, with tables, is available for spa lunches.  ................................................ YES
e. Men and women have separate facilities, with some shared facilities for couples.  ............. YES
 ........................................................... YES
f. Showers and steam room or sauna are available and well-serviced.  ...................................... YES
f. All necessary grooming amenities are set out for customer use.  .............................................. YES
f. There are private changing areas for those who wish to use them.  .......................................... YES
f. Showers and toilets are ultra clean and well-maintained.   .......................................................... YES
g. Light spa lunches are available upon request.  ............................................................................. D.K.
g. Spa products can be purchased.   .................................................................................................... YES
h. Basic treatments can be expected: facials, nail care, massage, skin treatments.  ................ YES
h. Treatments and services are expertly conducted.  ........................................................................ YES
h. Signature treatments reflected the local of the spa.   .................................................................... D.K.
h. There are private treatment rooms. .................................................................................................. YES
h. All treatments rooms are well-insulated, warm and extremely quiet.   ...................................... YES
h. Soothing lights, sounds and smells welcome the spa guest.   ................................................. YES
h. Each room is pristine.  ........................................................................................................................ YES
i. Schedules and timelines are met.  .................................................................................................... YES
i. Quiet is strictly enforced for staff and guests.  ................................................................................. D.K.
i. Children under 16 are allowed only if they are having a treatment.  ............................................ YES
i. Parties are booked at times when other guests are not present or in separate facilities........D.K.
i. The Spa is run in a professional manner.  ....................................................................................... YES

Score (40):                      Yes: 36                     No: 0               Don’t Know (D.K.):  4

What I would like to tell others about this spa is...
that it is in a sports setting so it is able to cater to athletes - good, solid massages! A really nice place to hang out to meet the sporty crowd.

In my opinion, this spa rates 5 Crowns.